Spam has always been a problem since the very beginnings of the internet. iClan Websites isn’t any different as we suffer from spammy signups, posting all kinds of links from free movie downloads to supplementary medicines.
Thus, we have created a Spam Moderation Feature where our support team can moderate and check each and everyday and decide whether the website is a spam or not. There are many anti-spam solutions out there (which we have tried) - however, the problem we found was that they generated far too many false positives, i.e., regular users and comments were flagged as spam. So we decided to built our own homegrown anti-spam technology, which has now been deployed to all clan websites.
For example, there exists a website that has some “spammy” keywords such as “drugs” or other copyright softwares and has a link posted to redirect a user to another website.
We scan our entire system each week that contain these spammy keywords and links, which are then flagged for human moderation.
Our support team go through the spammy list, checking to ensure the content is actually spam.
If it is declared as spam and falls down to the restrictions of iClan Websites, the user who posted the spam will be banned from the entire iClan Websites platform and all content from that banned user will be hidden. In the event of a false positive, we can unban the account at any time.
With this new feature - our customer websites will hopefully remain spam free. Users have peace of mind that we are monitoring websites so they don’t fall victim of being spammed.
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